[General] tracking end-user feedback...

[Aparna Kadakia]

Yup, that sounds great. Just let me know where you think I can pitch  
in and help.

On Jun 26, 2007, at 7:39 AM, Mimi Yin wrote:

> Hi Aparna, I would be up for tracking all three forms of feedback  
> in bugzilla if they haven't already been logged. Some of the issues  
> may be hard to frame just right in bugzilla because they will take  
> some amount of back and forth on the list to tease out exactly what  
> the issue is. I can take responsibility for logging those kinds of  
> bugs.
>
> I think Andre's latest D/F Usage Notes has a mixture of no-brainer  
> bugs and bugs that need a bit more discussion. I can go through the  
> list and divvy them up? I've already started one thread about the  
> Update button, but there are a couple of others that I'd like to  
> discuss a bit more before logging bugs.
>
> Does that help?
>
> Mimi
>
> On Jun 25, 2007, at 2:48 PM, Aparna Kadakia wrote:
>
>> Hello all,
>> While we are slowly approaching the Preivew end game, we are  
>> seeing an increased communication from end-users about their  
>> dogfood feedback. I had a general question about how we want to  
>> track these.
>>
>> Some of the feedback is coming consolidated over email, like  
>> Andre's this morning, while others as bug reports while a few are  
>> coming verbally(Mitch and Esther case). Also the issues brought up  
>> in the feedback fall into one of the 3 categories:
>> 1. genuine bugs
>> 2. nice to have/design improvements
>> 3. known issues that are currently punted to future
>>
>> Are we looking at consolidating all the feedback in 1 system?
>> With that I mean are we tracking the feedback on chandler-users  
>> list?  Or are we tracking it in bugzilla?
>> Also, for the issues brought up in the feedback that refer to  
>> punted bugs, should we append the bug reports with the additional  
>> feedback so we track how many people are encountering it.
>>
>> Depending on the convention we decide to follow, we might need to  
>> either log the issues in Bugzilla or send emails to the users list.
>>
>> I am all for tracking them in bugzilla. I can take the  
>> responsibility of transitioning the issues brought up on the users  
>> list over to Bugzilla, if we indeed decide to go that route.
>>
>> Let me know if you have any thoughts,
>> Aparna
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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>