[General] tracking end-user feedback...

[Mimi Yin]

Hi Aparna, I would be up for tracking all three forms of feedback in  
bugzilla if they haven't already been logged. Some of the issues may  
be hard to frame just right in bugzilla because they will take some  
amount of back and forth on the list to tease out exactly what the  
issue is. I can take responsibility for logging those kinds of bugs.

I think Andre's latest D/F Usage Notes has a mixture of no-brainer  
bugs and bugs that need a bit more discussion. I can go through the  
list and divvy them up? I've already started one thread about the  
Update button, but there are a couple of others that I'd like to  
discuss a bit more before logging bugs.

Does that help?

Mimi

On Jun 25, 2007, at 2:48 PM, Aparna Kadakia wrote:

> Hello all,
> While we are slowly approaching the Preivew end game, we are seeing  
> an increased communication from end-users about their dogfood  
> feedback. I had a general question about how we want to track these.
>
> Some of the feedback is coming consolidated over email, like  
> Andre's this morning, while others as bug reports while a few are  
> coming verbally(Mitch and Esther case). Also the issues brought up  
> in the feedback fall into one of the 3 categories:
> 1. genuine bugs
> 2. nice to have/design improvements
> 3. known issues that are currently punted to future
>
> Are we looking at consolidating all the feedback in 1 system?
> With that I mean are we tracking the feedback on chandler-users  
> list?  Or are we tracking it in bugzilla?
> Also, for the issues brought up in the feedback that refer to  
> punted bugs, should we append the bug reports with the additional  
> feedback so we track how many people are encountering it.
>
> Depending on the convention we decide to follow, we might need to  
> either log the issues in Bugzilla or send emails to the users list.
>
> I am all for tracking them in bugzilla. I can take the  
> responsibility of transitioning the issues brought up on the users  
> list over to Bugzilla, if we indeed decide to go that route.
>
> Let me know if you have any thoughts,
> Aparna
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