[General] tracking end-user feedback...
aparna at osafoundation.org
Mon Jun 25 14:48:14 PDT 2007
While we are slowly approaching the Preivew end game, we are seeing
an increased communication from end-users about their dogfood
feedback. I had a general question about how we want to track these.
Some of the feedback is coming consolidated over email, like Andre's
this morning, while others as bug reports while a few are coming
verbally(Mitch and Esther case). Also the issues brought up in the
feedback fall into one of the 3 categories:
1. genuine bugs
2. nice to have/design improvements
3. known issues that are currently punted to future
Are we looking at consolidating all the feedback in 1 system?
With that I mean are we tracking the feedback on chandler-users
list? Or are we tracking it in bugzilla?
Also, for the issues brought up in the feedback that refer to punted
bugs, should we append the bug reports with the additional feedback
so we track how many people are encountering it.
Depending on the convention we decide to follow, we might need to
either log the issues in Bugzilla or send emails to the users list.
I am all for tracking them in bugzilla. I can take the responsibility
of transitioning the issues brought up on the users list over to
Bugzilla, if we indeed decide to go that route.
Let me know if you have any thoughts,
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