[General] Re: Report a bug directions

Sheila Mooney sheila at osafoundation.org
Fri Jun 15 16:42:49 PDT 2007


So it sounds like we don't currently have a way for users to submit  
their repository so we shouldn't refer to that in the documentation  
until we do. We could raise the priority but I don't know the reality  
of getting this done for Preview at this stage. I think this is why  
we made it a P4 in the first place. It's really a new feature.

It's assigned to Jared right now. Jared, do you have any thoughts?

On Jun 15, 2007, at 4:31 PM, Dan Steinicke wrote:

> This bug should not be closed.  The current repo-submit server is  
> only intended for, and capable of dealing with internal users.  If  
> we want to use repo-submit with the general public we need to move  
> it to a different server and that is what this bug is about.
> Currently this bug is P4, perhaps we need to raise the prioritly.
>
> Dan
>
> Sheila Mooney wrote:
>> So if it already works, shouldn't this bug be closed?
>>
>> On Jun 15, 2007, at 4:18 PM, Bryan Stearns wrote:
>>
>>> Yep: https://bugzilla.osafoundation.org/show_bug.cgi?id=7139
>>>
>>> Sheila Mooney wrote:
>>>> I thought there was a bug logged for a public repository submit  
>>>> mechanism. I don't remember if we punted this or we are still  
>>>> intending on doing this for Preview.
>>>>
>>>> On Jun 15, 2007, at 11:35 AM, Ted Leung wrote:
>>>>
>>>>> I think that the pages that Mimi is working on are really  
>>>>> targetted for the Preview launch timeframe.   At that point, I  
>>>>> think we want to deal with all users uniformly...
>>>>>
>>>>> Ted
>>>>>
>>>>> On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:
>>>>>
>>>>>> We also have the instructions for dogfooders page which  
>>>>>> instructs users on how to report problems, log files,  
>>>>>> repositories etc.
>>>>>> There is also overlap between this page and the ReportABug page.
>>>>>>
>>>>>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>>>>>
>>>>>> Aparna
>>>>>>
>>>>>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>>>>>
>>>>>>> How about this?
>>>>>>>
>>>>>>> http://chandlerproject.org/Journal/ReportABug
>>>>>>>
>>>>>>> At the top, I added a short definition of what a bug is and a  
>>>>>>> pointer to the Chandler Users list for people who don't feel  
>>>>>>> like their issue is concrete enough for a bug report.
>>>>>>>
>>>>>>> Right below that are 2 columns, 1 for the Desktop and the  
>>>>>>> other for Chandler Hub/Server.
>>>>>>>
>>>>>>> The instructions are very brief. Mostly telling you to check  
>>>>>>> to see if your problem has been logged and a note about what  
>>>>>>> extra info to include.
>>>>>>>
>>>>>>> I've consolidated the overlapping material at the bottom.  
>>>>>>> It's mostly process stuff about how to log a good bug report  
>>>>>>> and how bugs are process.
>>>>>>>
>>>>>>> Anything else we want to add? Do I have the right  
>>>>>>> prioritization in terms of what info should be above the  
>>>>>>> fold / below the fold?
>>>>>>>
>>>>>>> Mimi
>>>>>>>
>>>>>>>
>>>>>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>>>>>
>>>>>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>>>>>
>>>>>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>>>>>> http://chandlerproject.org/bin/view/Projects/ 
>>>>>>>>> ReportingBugsCosmo
>>>>>>>>>
>>>>>>>>> Who is the target audience for Reporting bugs?
>>>>>>>>> Do we expect end-users to report bugs?
>>>>>>>>
>>>>>>>> I definitely expect end users to report bugs.
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Should we unify these pages? There's a lot of overlap and  
>>>>>>>>> it seems like for end-users, we mostly want to pinpoint  
>>>>>>>>> where they experienced their problem and send them on their  
>>>>>>>>> way accordingly...
>>>>>>>>>
>>>>>>>>> + Chandler Desktop
>>>>>>>>> + Chandler Hub / Chandler Server
>>>>>>>>
>>>>>>>> There's a bunch of common stuff about how/when to file a  
>>>>>>>> bug, and it seems like a waste to duplicate that.   But I  
>>>>>>>> also agree that we want it to be clear and easy to report  
>>>>>>>> problems on the correct product.
>>>>>>>>
>>>>>>>> Ted
>>>>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>
>>
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>
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