[General] Re: Report a bug directions

[Sheila Mooney]

So if it already works, shouldn't this bug be closed?

On Jun 15, 2007, at 4:18 PM, Bryan Stearns wrote:

> Yep: https://bugzilla.osafoundation.org/show_bug.cgi?id=7139
>
> Sheila Mooney wrote:
>> I thought there was a bug logged for a public repository submit  
>> mechanism. I don't remember if we punted this or we are still  
>> intending on doing this for Preview.
>>
>> On Jun 15, 2007, at 11:35 AM, Ted Leung wrote:
>>
>>> I think that the pages that Mimi is working on are really  
>>> targetted for the Preview launch timeframe.   At that point, I  
>>> think we want to deal with all users uniformly...
>>>
>>> Ted
>>>
>>> On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:
>>>
>>>> We also have the instructions for dogfooders page which  
>>>> instructs users on how to report problems, log files,  
>>>> repositories etc.
>>>> There is also overlap between this page and the ReportABug page.
>>>>
>>>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>>>
>>>> Aparna
>>>>
>>>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>>>
>>>>> How about this?
>>>>>
>>>>> http://chandlerproject.org/Journal/ReportABug
>>>>>
>>>>> At the top, I added a short definition of what a bug is and a  
>>>>> pointer to the Chandler Users list for people who don't feel  
>>>>> like their issue is concrete enough for a bug report.
>>>>>
>>>>> Right below that are 2 columns, 1 for the Desktop and the other  
>>>>> for Chandler Hub/Server.
>>>>>
>>>>> The instructions are very brief. Mostly telling you to check to  
>>>>> see if your problem has been logged and a note about what extra  
>>>>> info to include.
>>>>>
>>>>> I've consolidated the overlapping material at the bottom. It's  
>>>>> mostly process stuff about how to log a good bug report and how  
>>>>> bugs are process.
>>>>>
>>>>> Anything else we want to add? Do I have the right  
>>>>> prioritization in terms of what info should be above the fold /  
>>>>> below the fold?
>>>>>
>>>>> Mimi
>>>>>
>>>>>
>>>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>>>
>>>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>>>
>>>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>>>>
>>>>>>> Who is the target audience for Reporting bugs?
>>>>>>> Do we expect end-users to report bugs?
>>>>>>
>>>>>> I definitely expect end users to report bugs.
>>>>>>
>>>>>>>
>>>>>>> Should we unify these pages? There's a lot of overlap and it  
>>>>>>> seems like for end-users, we mostly want to pinpoint where  
>>>>>>> they experienced their problem and send them on their way  
>>>>>>> accordingly...
>>>>>>>
>>>>>>> + Chandler Desktop
>>>>>>> + Chandler Hub / Chandler Server
>>>>>>
>>>>>> There's a bunch of common stuff about how/when to file a bug,  
>>>>>> and it seems like a waste to duplicate that.   But I also  
>>>>>> agree that we want it to be clear and easy to report problems  
>>>>>> on the correct product.
>>>>>>
>>>>>> Ted
>>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>