[General] Re: Report a bug directions

[Bryan Stearns]

Yep: https://bugzilla.osafoundation.org/show_bug.cgi?id=7139

Sheila Mooney wrote:
> I thought there was a bug logged for a public repository submit 
> mechanism. I don't remember if we punted this or we are still 
> intending on doing this for Preview.
>
> On Jun 15, 2007, at 11:35 AM, Ted Leung wrote:
>
>> I think that the pages that Mimi is working on are really targetted 
>> for the Preview launch timeframe.   At that point, I think we want to 
>> deal with all users uniformly...
>>
>> Ted
>>
>> On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:
>>
>>> We also have the instructions for dogfooders page which instructs 
>>> users on how to report problems, log files, repositories etc.
>>> There is also overlap between this page and the ReportABug page.
>>>
>>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>>
>>> Aparna
>>>
>>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>>
>>>> How about this?
>>>>
>>>> http://chandlerproject.org/Journal/ReportABug
>>>>
>>>> At the top, I added a short definition of what a bug is and a 
>>>> pointer to the Chandler Users list for people who don't feel like 
>>>> their issue is concrete enough for a bug report.
>>>>
>>>> Right below that are 2 columns, 1 for the Desktop and the other for 
>>>> Chandler Hub/Server.
>>>>
>>>> The instructions are very brief. Mostly telling you to check to see 
>>>> if your problem has been logged and a note about what extra info to 
>>>> include.
>>>>
>>>> I've consolidated the overlapping material at the bottom. It's 
>>>> mostly process stuff about how to log a good bug report and how 
>>>> bugs are process.
>>>>
>>>> Anything else we want to add? Do I have the right prioritization in 
>>>> terms of what info should be above the fold / below the fold?
>>>>
>>>> Mimi
>>>>
>>>>
>>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>>
>>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>>
>>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>>>
>>>>>> Who is the target audience for Reporting bugs?
>>>>>> Do we expect end-users to report bugs?
>>>>>
>>>>> I definitely expect end users to report bugs.
>>>>>
>>>>>>
>>>>>> Should we unify these pages? There's a lot of overlap and it 
>>>>>> seems like for end-users, we mostly want to pinpoint where they 
>>>>>> experienced their problem and send them on their way accordingly...
>>>>>>
>>>>>> + Chandler Desktop
>>>>>> + Chandler Hub / Chandler Server
>>>>>
>>>>> There's a bunch of common stuff about how/when to file a bug, and 
>>>>> it seems like a waste to duplicate that.   But I also agree that 
>>>>> we want it to be clear and easy to report problems on the correct 
>>>>> product.
>>>>>
>>>>> Ted
>>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _