[General] Re: Report a bug directions

[Sheila Mooney]

I thought there was a bug logged for a public repository submit  
mechanism. I don't remember if we punted this or we are still  
intending on doing this for Preview.

On Jun 15, 2007, at 11:35 AM, Ted Leung wrote:

> I think that the pages that Mimi is working on are really targetted  
> for the Preview launch timeframe.   At that point, I think we want  
> to deal with all users uniformly...
>
> Ted
>
> On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:
>
>> We also have the instructions for dogfooders page which instructs  
>> users on how to report problems, log files, repositories etc.
>> There is also overlap between this page and the ReportABug page.
>>
>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>
>> Aparna
>>
>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>
>>> How about this?
>>>
>>> http://chandlerproject.org/Journal/ReportABug
>>>
>>> At the top, I added a short definition of what a bug is and a  
>>> pointer to the Chandler Users list for people who don't feel like  
>>> their issue is concrete enough for a bug report.
>>>
>>> Right below that are 2 columns, 1 for the Desktop and the other  
>>> for Chandler Hub/Server.
>>>
>>> The instructions are very brief. Mostly telling you to check to  
>>> see if your problem has been logged and a note about what extra  
>>> info to include.
>>>
>>> I've consolidated the overlapping material at the bottom. It's  
>>> mostly process stuff about how to log a good bug report and how  
>>> bugs are process.
>>>
>>> Anything else we want to add? Do I have the right prioritization  
>>> in terms of what info should be above the fold / below the fold?
>>>
>>> Mimi
>>>
>>>
>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>
>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>
>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>>
>>>>> Who is the target audience for Reporting bugs?
>>>>> Do we expect end-users to report bugs?
>>>>
>>>> I definitely expect end users to report bugs.
>>>>
>>>>>
>>>>> Should we unify these pages? There's a lot of overlap and it  
>>>>> seems like for end-users, we mostly want to pinpoint where they  
>>>>> experienced their problem and send them on their way  
>>>>> accordingly...
>>>>>
>>>>> + Chandler Desktop
>>>>> + Chandler Hub / Chandler Server
>>>>
>>>> There's a bunch of common stuff about how/when to file a bug,  
>>>> and it seems like a waste to duplicate that.   But I also agree  
>>>> that we want it to be clear and easy to report problems on the  
>>>> correct product.
>>>>
>>>> Ted
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>>>
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