[General] Re: Report a bug directions

[Ted Leung]

I think that the pages that Mimi is working on are really targetted  
for the Preview launch timeframe.   At that point, I think we want to  
deal with all users uniformly...

Ted

On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:

> We also have the instructions for dogfooders page which instructs  
> users on how to report problems, log files, repositories etc.
> There is also overlap between this page and the ReportABug page.
>
> http://chandlerproject.org/Projects/InstructionsForDogfooders
>
> Aparna
>
> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>
>> How about this?
>>
>> http://chandlerproject.org/Journal/ReportABug
>>
>> At the top, I added a short definition of what a bug is and a  
>> pointer to the Chandler Users list for people who don't feel like  
>> their issue is concrete enough for a bug report.
>>
>> Right below that are 2 columns, 1 for the Desktop and the other  
>> for Chandler Hub/Server.
>>
>> The instructions are very brief. Mostly telling you to check to  
>> see if your problem has been logged and a note about what extra  
>> info to include.
>>
>> I've consolidated the overlapping material at the bottom. It's  
>> mostly process stuff about how to log a good bug report and how  
>> bugs are process.
>>
>> Anything else we want to add? Do I have the right prioritization  
>> in terms of what info should be above the fold / below the fold?
>>
>> Mimi
>>
>>
>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>
>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>
>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>
>>>> Who is the target audience for Reporting bugs?
>>>> Do we expect end-users to report bugs?
>>>
>>> I definitely expect end users to report bugs.
>>>
>>>>
>>>> Should we unify these pages? There's a lot of overlap and it  
>>>> seems like for end-users, we mostly want to pinpoint where they  
>>>> experienced their problem and send them on their way accordingly...
>>>>
>>>> + Chandler Desktop
>>>> + Chandler Hub / Chandler Server
>>>
>>> There's a bunch of common stuff about how/when to file a bug, and  
>>> it seems like a waste to duplicate that.   But I also agree that  
>>> we want it to be clear and easy to report problems on the correct  
>>> product.
>>>
>>> Ted
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