[General] Re: Report a bug directions
twl at osafoundation.org
Fri Jun 15 11:35:38 PDT 2007
I think that the pages that Mimi is working on are really targetted
for the Preview launch timeframe. At that point, I think we want to
deal with all users uniformly...
On Jun 14, 2007, at 9:14 PM, Aparna Kadakia wrote:
> We also have the instructions for dogfooders page which instructs
> users on how to report problems, log files, repositories etc.
> There is also overlap between this page and the ReportABug page.
> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>> How about this?
>> At the top, I added a short definition of what a bug is and a
>> pointer to the Chandler Users list for people who don't feel like
>> their issue is concrete enough for a bug report.
>> Right below that are 2 columns, 1 for the Desktop and the other
>> for Chandler Hub/Server.
>> The instructions are very brief. Mostly telling you to check to
>> see if your problem has been logged and a note about what extra
>> info to include.
>> I've consolidated the overlapping material at the bottom. It's
>> mostly process stuff about how to log a good bug report and how
>> bugs are process.
>> Anything else we want to add? Do I have the right prioritization
>> in terms of what info should be above the fold / below the fold?
>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>> Who is the target audience for Reporting bugs?
>>>> Do we expect end-users to report bugs?
>>> I definitely expect end users to report bugs.
>>>> Should we unify these pages? There's a lot of overlap and it
>>>> seems like for end-users, we mostly want to pinpoint where they
>>>> experienced their problem and send them on their way accordingly...
>>>> + Chandler Desktop
>>>> + Chandler Hub / Chandler Server
>>> There's a bunch of common stuff about how/when to file a bug, and
>>> it seems like a waste to duplicate that. But I also agree that
>>> we want it to be clear and easy to report problems on the correct
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