[General] Re: Report a bug directions

Dan Steinicke dan at osafoundation.org
Fri Jun 15 09:34:45 PDT 2007


I would also note that the instructions for using repo-submit are 
currently located on a page we have other non-public information on.  If 
we are going to make this tool more widely available then we should move 
these instructions to a more public page as well.

Dan

Mike Taylor wrote:
> I just wanted to make a note and remind everyone that currently the 
> repo-submit tool is located on what is technically an internal dev 
> resource.  If the instructions for dogfooders is going to go public 
> then I suspect the repo-submit tool will either a) run out of drive 
> space or b) crash due to load.
>
> What kind of user count are you expecting?  If it's more than 5-10 
> items a day then we will need to find a new home for repo-submit.
>
> Note: the 5-10 number is purely a SWAG I pulled out of the air - I 
> have no idea how many connections-per-second the repo-submit service 
> can handle but I do know that drive space is going to be a concern.
>
> On Jun 15, 2007, at 12:14 AM, Aparna Kadakia wrote:
>
>> We also have the instructions for dogfooders page which instructs 
>> users on how to report problems, log files, repositories etc.
>> There is also overlap between this page and the ReportABug page.
>>
>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>
>> Aparna
>>
>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>
>>> How about this?
>>>
>>> http://chandlerproject.org/Journal/ReportABug
>>>
>>> At the top, I added a short definition of what a bug is and a 
>>> pointer to the Chandler Users list for people who don't feel like 
>>> their issue is concrete enough for a bug report.
>>>
>>> Right below that are 2 columns, 1 for the Desktop and the other for 
>>> Chandler Hub/Server.
>>>
>>> The instructions are very brief. Mostly telling you to check to see 
>>> if your problem has been logged and a note about what extra info to 
>>> include.
>>>
>>> I've consolidated the overlapping material at the bottom. It's 
>>> mostly process stuff about how to log a good bug report and how bugs 
>>> are process.
>>>
>>> Anything else we want to add? Do I have the right prioritization in 
>>> terms of what info should be above the fold / below the fold?
>>>
>>> Mimi
>>>
>>>
>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>
>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>
>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>>
>>>>> Who is the target audience for Reporting bugs?
>>>>> Do we expect end-users to report bugs?
>>>>
>>>> I definitely expect end users to report bugs.
>>>>
>>>>>
>>>>> Should we unify these pages? There's a lot of overlap and it seems 
>>>>> like for end-users, we mostly want to pinpoint where they 
>>>>> experienced their problem and send them on their way accordingly...
>>>>>
>>>>> + Chandler Desktop
>>>>> + Chandler Hub / Chandler Server
>>>>
>>>> There's a bunch of common stuff about how/when to file a bug, and 
>>>> it seems like a waste to duplicate that.   But I also agree that we 
>>>> want it to be clear and easy to report problems on the correct 
>>>> product.
>>>>
>>>> Ted
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>
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