[General] User questions

[Sheila Mooney]

Of course I am more up to speed on the design side but it seems to me  
that since 0.6 was released, the majority of the questions or user  
feedback has been received via bugzilla or the design list. The  
exception here might be Cosmo - I know there are quite a few support  
questions posted to this list.  For chander-dev or scooby-dev, I  
can't really say so I would have to look.

Like Heikki, I think this would be a good goal for the Beta timeframe  
but I am not aware that we have enough volume or a real problem with  
this currently. Although I am having trouble managing all the lists I  
currently subscribe to, is a users mailing list how people typically  
address this issue?

Sheila

On Jul 12, 2006, at 4:45 PM, Ted Leung wrote:

> Only if the volume warrants it...  People have different tolerances  
> for what volume warrants it.
>
> Ted
>
> On Jul 12, 2006, at 3:01 PM, Reid Ellis wrote:
>
>> Is it time for the *-users mailing lists? i.e. chandler-users,  
>> cosmo-users, scooby-users
>>
>> Reid
>>
>> On Jul 12, 2006, at 16:16, Katie Capps Parlante wrote:
>>> A private conversation started about how we should direct support  
>>> questions from users -- bringing this to the wider audience...
>>>
>>> Sheila Mooney wrote:
>>>> Ok...so how could we make this more visible?
>>>> 1) We do have a page on reporting bugs which points people to  
>>>> bugzilla - should we make this more prominent? I think it's  
>>>> important we accommodate people using bugzilla to report  
>>>> problems and feature requests since many people are used to  
>>>> using something like this for other open source projects.
>>>
>>> Certainly bugzilla is one of the avenues for reporting problems  
>>> and feature requests, and we should continue to make this prominent.
>>>
>>>> 2) Yes, we would like to drive people to the design list as  
>>>> well. I can also see that the dev lists would be more  
>>>> appropriate in some cases. Should we add a section to the  
>>>> reporting problems page that more clearly lists the options?
>>>
>>> The question is really a support question, I don't think the dev  
>>> lists are the appropriate place for these kind of questions.  
>>> Perhaps the design list has enough going on now that it's not  
>>> really the right place either. Will it soon be time to start  
>>> another forum for this?
>>>
>>> Cheers,
>>> Katie
>>>
>>> (earlier bits of conversation below)
>>>
>>>> On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
>>>>> We should make this avenue for reporting problems more visible  
>>>>> as we
>>>>> update the landing page site and readme files in the  
>>>>> application and
>>>>> the wiki when we release alpha3.
>>> ...
>>>
>>>>>> On 7/12/06, Katie Capps Parlante <capps at osafoundation.org> wrote:
>>>>>> > Yes, we agreed to use design@ for this purpose while the  
>>>>>> traffic is
>>>>>> > light. Its better to go to an osaf list than to one  
>>>>>> particular person.
>>>>>> > If (when!) we start getting more of these kinds of questions  
>>>>>> we'll
>>>>>> > create a users@ list.
>>>
>>> ...
>>>
>>>>>> > > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
>>>>>> > >
>>>>>> > >> Grant, This came in to info at osafoundation.org. Would you  
>>>>>> be the person
>>>>>> > >> to respond, or should I suggest he take it to the general  
>>>>>> of dev list,
>>>>>> > >> or file a bug?
>>
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