[General] User questions

[Reid Ellis]

Is it time for the *-users mailing lists? i.e. chandler-users, cosmo- 
users, scooby-users

Reid

On Jul 12, 2006, at 16:16, Katie Capps Parlante wrote:
> A private conversation started about how we should direct support  
> questions from users -- bringing this to the wider audience...
>
> Sheila Mooney wrote:
>> Ok...so how could we make this more visible?
>> 1) We do have a page on reporting bugs which points people to  
>> bugzilla - should we make this more prominent? I think it's  
>> important we accommodate people using bugzilla to report problems  
>> and feature requests since many people are used to using something  
>> like this for other open source projects.
>
> Certainly bugzilla is one of the avenues for reporting problems and  
> feature requests, and we should continue to make this prominent.
>
>> 2) Yes, we would like to drive people to the design list as well.  
>> I can also see that the dev lists would be more appropriate in  
>> some cases. Should we add a section to the reporting problems page  
>> that more clearly lists the options?
>
> The question is really a support question, I don't think the dev  
> lists are the appropriate place for these kind of questions.  
> Perhaps the design list has enough going on now that it's not  
> really the right place either. Will it soon be time to start  
> another forum for this?
>
> Cheers,
> Katie
>
> (earlier bits of conversation below)
>
>> On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
>>> We should make this avenue for reporting problems more visible as we
>>> update the landing page site and readme files in the application and
>>> the wiki when we release alpha3.
> ...
>
>>>> On 7/12/06, Katie Capps Parlante <capps at osafoundation.org> wrote:
>>>> > Yes, we agreed to use design@ for this purpose while the  
>>>> traffic is
>>>> > light. Its better to go to an osaf list than to one particular  
>>>> person.
>>>> > If (when!) we start getting more of these kinds of questions  
>>>> we'll
>>>> > create a users@ list.
>
> ...
>
>>>> > > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
>>>> > >
>>>> > >> Grant, This came in to info at osafoundation.org. Would you be  
>>>> the person
>>>> > >> to respond, or should I suggest he take it to the general  
>>>> of dev list,
>>>> > >> or file a bug?