[General] Re: User Questions

[Heikki Toivonen]

Pieter Hartsook wrote:
> It seems to me that bugzilla is useful for "reporting" a bug
> (something that doesn't work right), but the design list (or maybe yet
> another list like "help at osafoundation.org" is a place to go to
> potentially get "solutions" or guidance for your problem.
> 
> If we're going to be providing users assistance using the application
> via a maillist, we should either add that to the About box, or better
> yet add something additional in the Help menu that is more informative
> about this.

Typically Open Source projects solve this problem by creating a users
mailinglist, web forums, IRC channels and what not, where more
experienced users can answer usage questions. It is generally not
possible for a mass market product to have the developers be the support
channel.

Mozilla also provides commercial support through a third party.

I think it is a little premature to create the help channels for OSAF
products at this point, but I think we should reconsider once we get
closer to beta.

-- 
  Heikki Toivonen


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