[Design] [D/F] Target user interview: Executive Assistant
priscilla at osafoundation.org
Wed Jun 21 15:25:36 PDT 2006
This is another effort to reach out into the ‘real world’ to meet and
have a better understanding of our target users. For more details on
the 1.0 target users: http://wiki.osafoundation.org/bin/view/Journal/
As a reminder the tenets of the interview is meant to support:
+ Dogfood Calendaring
+ Plausible Dashboard
And eventually feed into a broader discussion for product strategy
for Chandler 1.0. There will be more 'real world' interviews to come.
The following are notes and highlights from an Executive Assistant
who manages four calendars, four address books, four contact lists
and one personal task list at a boutique (mid-size) consulting firm
in San Francisco. For more details on the interview: http://
+ Executive assistant to the office head of a boutique consulting
firm. Approximately ~250 employees in the local offices, ~4000
employees in the global offices.
+ Deals with global offices. Mainly meeting and planning for her
boss (Apex target user).
+ Uses in Outlook: email-free busy for scheduling meetings, task
list, address book, but does not use the journal.
+ Manages four calendars, four address books, four contact lists
and one task personal task list.
+ Creates task lists and “I like checking things off.”
+ Spends about 60% a day looking and rearranging the calendars,
approximately 3 hours a day.
+ Mixes work and home events on the personal calendar. Conference
call information are also on her personal calendar and not on her
+ Uses reminders, approximately 10 - 15 reminders a week. Uses
event status: confirmed, tentative, fyi. Create labels and color
codes only her personal calendar.
+ When dealing with clients outside the company, a phone call is
always the best way to get on someone’s calendar
+ “If are a scheduler you want them to talk to you first before
you put them in their boss’ calendar.”
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