[Design] Email Plan - Workflows

[Mimi Yin]

I have been asked to pull together a prioritization of Communications  
and related Sharing features from a design and workflow perspective.

We've already discussed the various ways in which we might support  
Communications workflows in the Beta / 1.0 timeframe. (e.g. providing  
special OSAF email accounts, inserting special Chandler email  
headers, pulling down individual IMAP folders etc). However, this  
write-up focuses mostly on user needs and workflows.

It would be helpful to have a separate Engineering discussion about  
the various technical options we have available to us. Then we can  
circle back and discuss whether or not the proposed technical  
solutions meet the workflow requirements.

http://wiki.osafoundation.org/bin/view/Journal/EmailStrategyWorkflows

Mimi

Introduction
Assumptions

Chandler Desktop users may not have Chandler open or "in-front" at  
all times. Instead, we expect users will spend most of their time at  
their computer, sitting in the Inbox of their chosen email client. As  
a result, it is as important for Desktop users to to receive  
Ecosystem-generated communications in their email client as it is for  
users to receive communications directly in Chandler.

Chandler Desktop users are the only ones that can ultimately decide  
whether an email should be added to their Chandler Desktop PIM. As a  
result, users need a way to add emails from their email client into  
Chandler on an ad-hoc basis.
Ideal Workflow Patterns for common Alpha 4 Usage Scenarios

Receiving an invitation from another Chandler user.
+ Receive invitation in your email client; and
+ Click on link in email to launch Chandler and view invitation in  
your Dashboard in Chandler; OR
+ Receive invitation in your Dashboard in Chandler

+ Add invitation to your calendar

Receiving updates to a Chandler Item you sent out.
+ Receive update in your email client; and
+ Click on link in email to launch Chandler and view update in your  
Dashboard in Chandler; OR

+ Receive update in your Dashboard in Chandler

Receiving an email that you would like to add to your Chandler Task  
list.
+ Receive an email; and
+ Drag email to your Task list in Chandler; OR

+ Drag email to you Chandler IMAP folder in your email client
+ Email shows up in your Dashboard in Chandler

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