[Design] [Proc] Collecting Dogfood feedback
mimi at osafoundation.org
Mon Jan 30 08:28:10 PST 2006
Apologies to staff for receiving this for the 3rd time, I meant to
post this to the list. ;o(
I realized after the ars technica debacle that we're potentially
losing valuable dogfood feedback by providing tech support to users
over IRC, verbally or email.
So if someone approaches you in person, on the list, or on an IRC
channel with questions about how to do something in Chandler, please
first elicit from them:
1. what exactly they're trying to do,
2. why they're trying to do it,
3. what they're having trouble with, and if possible,
4. what they've already tried and had fail...
...before you give them all the answers and instructions and they go
away happy as a clam.
Especially if this interaction is over IRC or email, it'd be great to
copy and paste it and send it to the design list with the tag [D/f]
for Dogfood feedback.
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