[Design] High End Email

[bkd]

--- Kaitlin Duck Sherwood <ducky@osafoundation.org>
wrote:

> Why?  Unclear, but I 
> think it's a combination of the following:
> + Learned helplessness: "I've taken people's advice
> on email before and 
> it didn't work, so I'm not going to waste my time
> listening to you. 
>  Email is like commuting: it's a pain in the butt
> but there's nothing 
> you can do about it."

> + Urgent things crowding out important things: "I
> don't have time to 
> take a time management class."

> + Fear: "If I learn a few simple things that will
> save 50% of my email 
> time, then I will have to live with the frustration
> of knowing that I 
> could have done this years ago and saved myself
> countless hours. It's 
> emotionally easier to believe that I've been doing
> the best that I could."

ooh, ooh, I have one:

+ Busywork: "As long as I'm handling email, I look
busy...in this job market I don't need the boss to
figure out that I have time to post Chandler wiki
pages on the company dime."

bkd

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