[Design] High End Email

[Kaitlin Duck Sherwood]

I'm with Mitch -- I think Chandler will be the program he wants.  I 
fully intend to do what *I* can do to make Chandler the killer program 
that he's talking about.  :-)

> Along with this email program, by the way, should come world class 
> support. Not just a mailing list and web forum but an email personal 
> trainer. A real person who walks you through setting up the program 
> for the first time, and who calls you once a week for the first few 
> months to talk about how the program has been working for you and 
> teaching you more of its features.

Based on my recent experience as the author of some books on how to deal 
with email overload *and* as a "get through your email faster" trainer, 
I am not sure that people would actually make use of this.  I met an 
amazing number of people who were almost hostile to the idea of spending 
any time learning how to get through email faster.  Why?  Unclear, but I 
think it's a combination of the following:
+ Learned helplessness: "I've taken people's advice on email before and 
it didn't work, so I'm not going to waste my time listening to you. 
 Email is like commuting: it's a pain in the butt but there's nothing 
you can do about it."
+ Urgent things crowding out important things: "I don't have time to 
take a time management class."
+ Fear: "If I learn a few simple things that will save 50% of my email 
time, then I will have to live with the frustration of knowing that I 
could have done this years ago and saved myself countless hours. It's 
emotionally easier to believe that I've been doing the best that I could."