[chandler-users] Bug in Chandler 1.0.2 HELP!

Graham Perrin G.J.Perrin at bton.ac.uk
Sun Jan 18 09:36:28 PST 2009


Re-ordering things a little, 


Rob Stearn wrote:
> 
> version of desktop is unstable really so I insure against it with hub as
> the master.
> 

Prior to version 1.0.2, there was
<https://bugzilla.osafoundation.org/show_bug.cgi?id=12335> but that was
fixed in September 2008. 

Now whilst I do find issues with Chandler Desktop 1.0.2 for Mac OS X, the
automated backup and recovery routines do seem to be very robust. Even in
the most peculiar situations, I have not lost data.


Mimi Yin wrote:
> 
> Are you able to restart Chandler normally and see all your data?
> 

…


Alison Moore Smith wrote:
> 
> … my entire life is in that program and I have no idea what I'm supposed
> to be doing without it. …
> 
> … After doing the control-launch thing as per the last email, I can't open
> Chandler at all. Trying to launch it just give the same error message and
> then it quits. … I can't start Chandler now that the error recurs.
> 

@ Alison

Whenever you normally exit from Chandler, do you see the following dialogue? 

http://n2.nabble.com/file/n2177803/Chandler%2Bis%2Bshutting%2Bdown.png 

If you did not skip, if you do always allow those routine back ups, then
when Chandler Desktop was last well behaved, the back up-at-exit-time
routine would have routinely exported all good things (your entire life) to
a file named: 

backup.chex

Re the eight screen shots at
<http://chandlerproject.org/Journal/GrahamPerrin20090106> the eight shot,
the eighth option, is the route that you may take to importing all good
things from that backup.chex file. 

The expression 'Discard all my data and restore from a previous snapshot' is
disconcerting. If the backup.chex file from your Chandler's most recent
*normal* exit and backup is good (with all your good things within) then
importing from that backup.chex (restoring from that snapshot) should have
pleasing results. I had to resort to this eighth option only once, it was
surprisingly pleasing. But as the dialogue says, it does take a few minutes
:)

The first point of reference when startup troubles occur should be 
<http://chandlerproject.org/Projects/TroubleshootChandler> but thanks to
Mimi the other day we have already established that some of the eight
startup options are insufficient. I should aim for the eighth. 

Kind regards
Graham
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