[chandler-users] [Bulk] Re: [UAG] Community Roles and Responsibilities

[Delphine Ménard]

On Tue, Oct 28, 2008 at 16:27, Mimi Yin <mimi at osafoundation.org> wrote:
> Hi Keith,
> Thanks for taking this on! So how should we go about doing this so you stay
> sane :)
> 1. Making sure new user questions don't go unanswered.
> What would be a good period of time to wait before sending out a summary of
> unanswered questions? 2 weeks? Monthly?
> Some users will have time-sensitive questions (e.g. I can't sync anymore.)
> I'm assuming these issues will be answered promptly on the list.

Yes. And sometimes, we just don't have the answers. Maybe it is worth
answering "we don't know" or "maybe try to contact x or z directly".
Because a non-answered question is A Bad Thing (TM), whereas a "sorry,
we're here, but at this time we can't answer your question" is A Good
Thing (TM).

[snip]

> 3. Maintaining a wiki page with the top 10 user issues.
> What would this actually entail?
> - Summarizing the top issues that come up every month? Perhaps this is
> something you can work on with Delphine, since she will be doing a fair
> amount of summarizing for the board and there should be overlap.
> - Every 3-6 months, we could have a discussion on the list to see if the top
> 10 list should be updated, basically send out a request for nominations.
> I imagine this will all make more sense when the re-arch gets to a point
> where UI is being implemented! So maybe no action on this for now?

Sounds good to me.

Delphine

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