[chandler-users] [Bulk] Re: [UAG] Community Roles and Responsibilities

[Mimi Yin]

Hi Keith,

Thanks for taking this on! So how should we go about doing this so  
you stay sane :)

1. Making sure new user questions don't go unanswered.
What would be a good period of time to wait before sending out a  
summary of unanswered questions? 2 weeks? Monthly?

Some users will have time-sensitive questions (e.g. I can't sync  
anymore.) I'm assuming these issues will be answered promptly on the  
list.

2. Keeping end-user documentation up-to-date.
So maybe anyone comfortable editing the wiki should go ahead and  
amend our documentation pages with how-tos and other useful  
information that comes up on the list. Perhaps what you and I can do  
is help direct people to the right pages. Review the pages once in a  
while and make sure the terminology and layout are consistent as well  
as add documentation that no one else has gotten around to adding.

- Ann (Norcross) has expressed interest in doing a real job on the  
Intro-to-Chandler-Basics guide, so I imagine there will be much  
coordinating with her once that gets started.

3. Maintaining a wiki page with the top 10 user issues.
What would this actually entail?
- Summarizing the top issues that come up every month? Perhaps this  
is something you can work on with Delphine, since she will be doing a  
fair amount of summarizing for the board and there should be overlap.
- Every 3-6 months, we could have a discussion on the list to see if  
the top 10 list should be updated, basically send out a request for  
nominations.

I imagine this will all make more sense when the re-arch gets to a  
point where UI is being implemented! So maybe no action on this for now?

Best,
Mimi

On Oct 24, 2008, at 11:00 AM, Keith Winsor wrote:

> Mimi Yin wrote (somewhere else):
>> Mimi
>> users-list, replied to ann norcross who expressed interest in  
>> helping with user docs(professionial technical writer she be)
>>
> Mimi,
>
> Happy to run with this/liaise with Ann. Having given things a few  
> days to settle down, this might be the time to put my head above  
> the parapet and offer to own 1 and 2 on your original UAG post:
>     1. Making sure that new user questions don't go unanswered.  
> (Note that this isn't: Answer all user questions ;)
>     1a. Manage our user forum account.
>     2. Keeping end-user documentation up to date
>
> To be honest,
>     3. Maintaining a wiki page with the top 10 user issues (to help  
> prioritize re-architecture work)
> dovetails so closely with 1 and 2 that it might be as well to  
> bundle that in, as well.
>
> Obviously, any volunteers to assist with this would be gratefully  
> welcomed ...
>
> All the best,
>
> Keith

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