[chandler-users] Email in Chandler Mail and Chandler Task folders not working?

[Mimi Yin]

Thanks for all the info William, I've added it to the bug. I'm afraid  
there isn't much else I can do until Grant has a chance to look at  
your log.

Mimi

On Jun 24, 2008, at 11:35 PM, William K. Volkman wrote:

> Hi Mimi,
> On Mon, 2008-06-23 at 22:14, Mimi Yin wrote:
>> Hi William,
>>
>> I have a handful of emails in Chandler IMAP folders, but haven't
>> experienced any problems. Sounds like there's a bug, but might be
>> buried underneath the particular circumstances of your repository. I
>> have logged a bug
>> here: https://bugzilla.osafoundation.org/show_bug.cgi?id=12192
>>
>> If you're comfortable with it, it would help Grant if you could give
>> him your log. (If you go to Tools>>Logging>Log Window... you can see
>> the file directory path to where your log lives.) The logs are broken
>> up into multiple files over time, so be sure to submit a log for the
>> relevant time period.
>
> Sorry, I noticed that it has some entries with sensitive  
> information in
> it.  If there is some specific information that you want I can try to
> provide that.
>
>> To summarize your problem for the bug, is this accurate:
>>
>> 1. You upgraded to 0.7.7 (from 0.7.6?)
>>
>> 2. New messages in your IMAP folders weren't being downloaded.
>>
>> 3. You forced an "Email Sync" by right-clicking on the In-collection.
>>
>> 4. All your messages (old and new) were re-downloaded as dupes.
>>
>> 5. You reloaded your original .chex file from before the dupes were
>> downloaded.
>>
>> 6. You moved the old messages from the Chandler IMAP folders (in your
>> email client).
>>
>> 7. You tried Syncing again by clicking "Sync" in the toolbar.  
>> Chandler
>> appeared to be scanning your Inbox and downloaded 1 message. But it
>> should have downloaded 30 messages. Right-clicking on In to "Sync
>> Mail" didn't do anything.
>>
>
> This is correct, you've a talent for summarizing things succinctly.
>
>> A couple of questions for you:
>>
>> Q. Did you ever get any error messages in Chandler? Timeout errors
>> perhaps? (We've seen this happening recently.)
>
> The was an error message about the server certificate, we use self
> signed certificates and the latest one has an email address instead of
> server name and OpenSSL (M2Crypto) complains.  There aren't timeouts
> happening.  It used to plod along a bit and take a minute or more.
> However, before the chandler upgrade, I enabled server indexing on the
> IMAP server and now it shows a progress bar for all 22K email messages
> in about 10 seconds.
>
>> Q. What email client are you using?
>
> I actually use multiple clients, Evolution, Thunderbird, and
> Sylpheed-Claws are the top three.  One day when I don't have all these
> other interesting projects to do I'll combine the features that I
> utilize into one client.
>
>> Q. Your IMAP folders are on an Exchange server by any chance are  
>> they?
>
> No the mail server is Cyrus-IMAP, version 2.3.11.
>
>> Q. What platform / OS are you on?
>
> Running on up to date Fedora 7 i386 system (Fedora 8 and 9 are  
> unstable
> with our applications so we're pausing a bit).  I did have to copy
> libexpat.so.1 from Fedora 8 and put it in the release/lib directory.
>
> Note for packaging: if you included libexpat.so.1 as part of your
> release package your application could run on slightly less bleeding
> edge Linux releases.
>
> HTH,
> William.
>