[chandler-users] Email in Chandler Mail and Chandler Task folders not working?

[Mimi Yin]

Hi William,

I have a handful of emails in Chandler IMAP folders, but haven't  
experienced any problems. Sounds like there's a bug, but might be  
buried underneath the particular circumstances of your repository. I  
have logged a bug here: https://bugzilla.osafoundation.org/ 
show_bug.cgi?id=12192

If you're comfortable with it, it would help Grant if you could give  
him your log. (If you go to Tools>>Logging>Log Window... you can see  
the file directory path to where your log lives.) The logs are broken  
up into multiple files over time, so be sure to submit a log for the  
relevant time period.

To summarize your problem for the bug, is this accurate:

1. You upgraded to 0.7.7 (from 0.7.6?)

2. New messages in your IMAP folders weren't being downloaded.

3. You forced an "Email Sync" by right-clicking on the In-collection.

4. All your messages (old and new) were re-downloaded as dupes.

5. You reloaded your original .chex file from before the dupes were  
downloaded.

6. You moved the old messages from the Chandler IMAP folders (in your  
email client).

7. You tried Syncing again by clicking "Sync" in the toolbar.  
Chandler appeared to be scanning your Inbox and downloaded 1 message.  
But it should have downloaded 30 messages. Right-clicking on In to  
"Sync Mail" didn't do anything.

A couple of questions for you:

Q. Did you ever get any error messages in Chandler? Timeout errors  
perhaps? (We've seen this happening recently.)
Q. What email client are you using?
Q. Your IMAP folders are on an Exchange server by any chance are they?
Q. What platform / OS are you on?

Thanks William.

Mimi

On Jun 23, 2008, at 2:40 PM, William K. Volkman wrote:

> Hi,
> 	After the problem reported last night, I reloaded my export file from
> before the "Sync Mail" duplicated all entries.  I moved the already
> imported items from the "Mail" and "Tasks" folders and pressed "Sync".
> The status bar showed a message that it was scanning my whole InBox  
> and
> then said that it downloaded 1 message.  The problem is that the  
> "Mail"
> and "Tasks" mail folders have 30 new items in them.  Also whatever it
> downloaded did not show up in my "In" collection.  Attempting the  
> right
> click and "Sync Mail" did not correct the problem.  Is IMAP mail
> importing broken?
>
> Thank you,
> William.



On Jun 22, 2008, at 10:56 PM, William K Volkman wrote:
> Hi,
> 	I just upgraded to 0.7.7 and initially new items added to my Chandler
> Mail and Chandler Task folders were not showing up when I pushed the
> Sync button.  Although the status bar did say it was looking at  
> messages
> on the mail server and actually claimed to down load them, they didn't
> show up in the "In" collection.  I right clicked the "In"  
> collection and
> selected the "Sync Mail" action.  Now all 98 items in that Imap folder
> have been duplicated into Chandler and marked as "Now".  That was a  
> bit
> unexpected :(
>
> - William.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.osafoundation.org/pipermail/chandler-users/attachments/20080623/233fd2f1/attachment.htm