[chandler-users] Imap folders, database & auto triage

[Mimi Yin]

On Jul 23, 2008, at 1:31 AM, Procter A. wrote:

> 1. I am using Entourage (so exchange back end) as far as I am aware  
> IMAP is all set to work as we can use IMAP clients if we have too.

Okay, so this is consistent with reports we've been getting from  
other users. It's always Entourage or Outlook :(

>
> 2. Submitted snapshot re Crashing Trash

Yes, thanks!

>
> 3. I tried to file bug report for non triage but  "Bugzilla has  
> suffered an internal error" A legal OS/Version was not set. I put  
> in Mac OS X  :D - anyway I changed it to other and then I changed  
> it to 10.5 in the submitted window Bug 12254
>
> However I could not see any patterns in items that would not auto  
> triage.
>
> 4. Please let me publish dashboard to hub !  - see other email  
> anuyway to just show what only appears in dashboard so I can work  
> round and make sure everything is in a sync'd collection.

It's possible that previous barriers to allowing users to publish the  
Dashboard collection no longer exist. I will look into this and file  
a bug accordingly.

>
> Time to update to 1.0rc1 :D
>
> Thanks
> Adam
>
>
> ________________________________
> From: Mimi Yin <mimi at osafoundation.org>
> Date: Tue, 22 Jul 2008 22:11:34 +0100
> To: Chandler users <chandler-users at osafoundation.org>
> Cc: Jeffrey Harris <jeffrey at osafoundation.org>, Adam Procter  
> <adam.procter at soton.ac.uk>
> Subject: Re: [chandler-users] Imap folders, database & auto triage
>
> Hi Adam, see replies in-line...
>
> On Jul 22, 2008, at 1:52 AM, Procter A. wrote:
>
> File > Sync > Mail  has rarely cured it but sometimes it has.
>
> We have been trying to track down these IMAP sync issues for quite  
> some time. But don't yet have a good grasp of what's going wrong.  
> https://bugzilla.osafoundation.org/show_bug.cgi?id=12143
>
> You've probably told me before, but can you remind me: What email  
> client are you using?
>
> Dashboard is probably my problem - I have also just realised it is  
> machine specific ! Would like an option to Sync Dashboard to hub ?
>
> Unfortunately, right now there isn't. Making it so that Hub and  
> Desktop are essentially one in the same is high on the wishlist  
> though: http://chandlerproject.org/Planning/ 
> DesktopWorkQueue#KeepSynced
>
> Ill empty my trash (mmmm that just crashed Chandler twice - maybe I  
> can't :D)
>
> I think we have run into this problem before. It has something to  
> do with messed up recurrence. Jeffrey has advised me that if you  
> File>>Export>>Chandler Data to .chex File, quit and then relaunch  
> and File>>Import>>Chandler Data from .chex File, you should be able  
> to empty the trash.
>
> But before you do that, it would help us greatly if you submitted a  
> snapshot of your repository.
>
> 1. Hold down ctrl when launching Chandler.
>
> 2. Choose the 2nd option from the bottom: Make a snapshot of all my  
> data to submit with a bug report, then quit.
>
> 3. Submit your repo here: https://feedback.osafoundation.org/repo/ 
> submit
>
> 4. You will be given an ID number, please email the ID number  
> directly to jeffrey at osafoundation.org
>
> I have logged a bug for this problem here: https:// 
> bugzilla.osafoundation.org/show_bug.cgi?id=12251
>
> I understood the auto triage from other services was something  
> fixed or added recently ??
>
> It was recently added to Hub, so you shouldn't be experiencing it  
> anymore. Could you file a bug? Have you detected a pattern in what  
> kinds of events fail to auto-triage? e.g. Recurring events, etc.
>
>
> Thanks
> Adam
>
>
> ________________________________
> From: Jeffrey Harris <jeffrey at osafoundation.org>
> Date: Tue, 22 Jul 2008 00:23:40 +0100
> To: Adam Procter <adam.procter at soton.ac.uk>
> Cc: <chandler-users at osafoundation.org>
> Subject: Re: [chandler-users] Imap folders, database & auto triage
>
> Hi Adam,
>
>
> I seem to be having limited success with IMAP folders. I have 3 macs
> with Chandler Desktop all with the same set up for IMAP however they
> do not seem to pick up new messages I put into the Chandler tasks
> folder - reporting no new messages ? I have managed to occasionaly get
> one of the machines to pick up new messages ?
>
>
> Once in a while I see this, but not as frequently as it sounds like  
> you
> are.  When it's failed, going to File > Sync > Mail has always  
> fixed the
> problem for me, does this ever work for you?
>
>
> I have also noticed the number of items backed up on logout is vastly
> different from mac to mac but I have all collections sync'd to hub.
>
>
> There are a couple of things that could be happening, off the top  
> of my
> head.  Unfortunately your Inbox and Dashboard are *not* synced, so if
> you have any items in there, they'll get backed up but they won't
> necessarily show up the same in all Chandlers.
>
> Another possibility is that I believe we backup Trash, so if you've
> emptied trash on one Chandler but not another, there could be lots of
> trashed events that aren't synced that are being backed up.
>
>
> I am also still finding some items from a subscribed non chandler hub
> cal - a .mac subscribed cal still do not always auto triage.
>
>
> I've been seeing this occasionally, too.  It seems like auto-triage  
> just
> doesn't happen once in a while.  I can't fathom what would cause this,
> but we should keep our eye out for it.  Might be worth filing a bug, I
> don't think one exists yet.
>
> Sincerely,
> Jeffrey
>
>
>
>
>
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