[chandler-users] Keeping a knowledge base

[Mimi Yin]

Hi Marcelo,

It's funny that you call it knowledge base. We've been toying with  
the idea of re-framing Chandler as a 'knowledge management' tool.

It's true we don't help you keep track of documents and other  
resource material. Today 'knowledge' in Chandler is manually entered  
via typing or copy and paste into the Notes field of every item. But  
the design of Chandler is anchored around the idea of keeping track  
of and processing that knowledge. We think that improving the 'Notes'  
field experience is central to showing users that we take knowledge  
workflows seriously. https://bugzilla.osafoundation.org/show_bug.cgi? 
id=6371

Can I re-frame what you're asking for as: A way to differentiate  
between transient / ephemeral knowledge (meeting notes) and  
persistent resource knowledge (articles, documents). We've talked  
about adding a 'Resource Kind' which would essentially allow you to  
do that. The 'Resource Kind' would provide users with 2 affordances:

1. The ability to mark any note, event, message as a Resource,  
essentially a way to 'Archive' stuff you know has information you'll  
find useful in the future.

2. The ability to attach other resources to the item (e.g. documents,  
web pages, etc).

We've also talked about implementing a bookmarklet web widget that  
would allow you to send web pages to your Chandler Hub account with  
the click of a bookmark button.

You can track the 'Resource Kind' feature here: https:// 
bugzilla.osafoundation.org/show_bug.cgi?id=11339

It's a feature users ask for frequently and it would certainly help  
us build a case for Chandler as a 'knowledge manager'.

Mimi

On Feb 19, 2008, at 10:31 AM, Marcelo de Moraes Serpa wrote:

> Chandler does a great job on keeping track of tasks, appointments  
> and quick-notes (even though quick-notes are not formalized kinds  
> yet). However, there's other kind of data that also needs a secure,  
> standards-compliant and open platform to be stored: Knowledge.
>
> By knowledge, I mean articles, tutorials, self-written material,  
> documents and maybe even a journal (maybe a developer journal).
>
> I often find myself going to google more than I should do because  
> things get forgotten. If I had stored the knowledge in a system  
> that I trusted, I could just search it and find the information in  
> context.
>
> What do you guys think we could use for such a system? Maybe the  
> Chandler platform could be extended to support this dimension  
> through a plugin? Maybe an online wiki? Tomboy?
>
> Hope you could share your views and experiences regarding this  
> subject.
>
> Thanks,
>
> Marcelo.
>
>
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