[chandler-users] Can't Subscribe to Hub Account

Tue Sep 4 09:01:19 PDT 2007

There are two ways the desktop app can authenticate with the server:
tickets and logins.  If you enter a collection's URL into Chandler's
"subscribe" dialog and that URL contains a ticket, the server will
look that ticket up to see if the client should get read-write,
read-only, or no access at all.  Such a ticketed URL looks like:

http://hub.chandlerproject.org/pim/collection/baee1e96-5aff-11dc-dcba-0017f203802e?ticket=lqud9icw80

If the URL does not contain a "?ticket=" then the server will fall
back to requiring the client to send login/password information.

It looks like in this case, both of these authentication methods
failed.  Did the URL you tried to subscribe to have "?ticket=" in it?
If so, can you double-check the URL got copied/pasted correctly?  If
it doesn't have "?ticket=", did Chandler prompt you for your username
and password?

Oh, I just noticed that the URL you tried to subscribe to has "/mc/"
in it rather than "/pim/".  The "/pim/" version of the URL is
preferred because it's usable in both a web browser and Chandler.

I also see that the server's web UI provides the "/mc/" URL instead of
the "/pim/" version.  I thought the server would not be exposing the
"/mc/" URLs to the user at all.

On 9/3/07, Martin Clarke <pinesap at mac.com> wrote:
>
>  Dear chandler Users,
>  Upon attempting to subscribe to a Chandler Hub Account (that I setup for a
> specific project – with a different email address) from Chandler Desktop (on
> an Intel iMac) I get the following error message:
>
>
> https://hub.chandlerproject.org:443/mc/collection/756fa3fe-bb34-4cb2-9912-0b27669d85c6
> The server rejected our request. Please check the URL (HTTP status 403)
> Received [<html><head><title>Apache Tomcat/5.5.17 - Error
> report</title><style><!--H1
> {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;}
> H2
> {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;}
> H3
> {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;}
> BODY
> {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;}
> B
> {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;}
> P
> {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A
> {color : black;}A.name {color : black;}HR {color : #525D76;}--></style>
> </head><body><h1>HTTP Status 403 - Access is denied</h1><HR size="1"
> noshade="noshade"><p><b>type</b> Status
> report</p><p><b>message</b> <u>Access is
> denied</u></p><p><b>description</b> <u>Access to the
> specified resource (Access is denied) has been forbidden.</u></p><HR
> size="1" noshade="noshade"><h3>Apache
> Tomcat/5.5.17</h3></body></html>] --  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/util/task.py",
> line 65, in __threadStart    result = self.run()  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/application/dialogs/SubscribeCollection.py",
> line 297, in run    activity=task.activity, filters=task.filters)  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/parcels/osaf/sharing/__init__.py",
> line 940, in subscribe    inspection = inspect(view, url, username=username,
> password=password)  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/parcels/osaf/sharing/utility.py",
> line 127, in inspect    result = _catchError(getOPTIONS)  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/parcels/osaf/sharing/utility.py",
> line 110, in _catchError    username=username, password=password)  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/release/Library/Frameworks/Python.framework/Versions/2.5/lib/python2.5/site-packages/zanshin/util.py",
> line 208, in blockUntil    res.raiseException()  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/release/Library/Frameworks/Python.framework/Versions/2.5/lib/python2.5/site-packages/twisted/internet/defer.py",
> line 317, in _runCallbacks    self.result = callback(self.result, *args,
> **kw)  File
> "/Applications/Office/Trial/Chandler_iosx_0.7.0-rc4.app/Contents/Resources/parcels/osaf/sharing/utility.py",
> line 810, in handleOptionsResponse    details=_("Received [%(body)s]") %
> {'body' : resp.body }) <class
> 'osaf.sharing.errors.SharingError'> The server rejected our
> request. Please check the URL (HTTP status 403)
>
>
>
>  Any help would be greatly appreciated!
>
>
>  Martin Clarke
>  pinesap at mac.com
>  734 368-8702 mobil
>
>
>
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>
>