[Chandler-dev] Fwd: [Bug 11575] Easy "subscribe to user list" feature

[Mimi Yin]

Fwding discussion from bugzilla to general list re: how we phrase  
Help menu item:

Option 1: Subscribe to Chandler Users List; or
Option 2: Ask for help...

I think this is more of an issue of how present the idea of asking  
for help to users. For reasons previously stated, sending email from  
Chandler is complicated because it requires the user to set up smtp  
accounts.

My concern is that we scare people away from engaging with us because  
they think they need to sign up for a mailing list. The barrier is  
too high.

As for reply behavior, I think we should default on the users list to  
replying directly to whomever the email is from. Otherwise, we should  
remove the option to send to the list without subscribing to it. (But  
I think that would be a bad idea.)

We should also make it really clear on the Chandler-Users mailing  
lists page that you don't have to subscribe to Chandler-Users to send  
us questions.

Mimi

Begin forwarded message:

> From: bug-comment at osafoundation.org
> Date: January 3, 2008 2:46:08 PM PST
> To: mimi at osafoundation.org
> Subject: [Bug 11575] Easy "subscribe to user list" feature
>
> https://bugzilla.osafoundation.org/show_bug.cgi?id=11575
>
>
> Heikki Toivonen <heikki at osafoundation.org> changed:
>
>            What    |Removed                     |Added
> ---------------------------------------------------------------------- 
> ------
>              Status|REOPENED                    |RESOLVED
>          Resolution|                            |FIXED
>
>
>
>
> --- Comment #20 from Heikki Toivonen <heikki at osafoundation.org>   
> 2008-01-03 14:46:07 PST ---
> I don't think that is a good idea. When someone sends a message to  
> mailinglist,
> the assumption is that they subscribe to the mailinglist.  
> Therefore, when
> people respond to posts on mailinglist, they respond to the *list*,  
> not the
> sender. It is considered bad form to respond to *both*. In fact,  
> some of our
> lists are wired so that when you hit reply in your email client, it  
> will put
> the list address as the recipient. It would be bad if users sent  
> questions and
> never heard back.
>
> Also, if it was really only about sending questions, then we could  
> send the
> email/question from Chandler, without taking users to some cryptic  
> web page.
>
>
> -- 
> Configure bugmail: https://bugzilla.osafoundation.org/userprefs.cgi? 
> tab=email
> ------- You are receiving this mail because: -------
> You are on the CC list for the bug.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.osafoundation.org/pipermail/chandler-dev/attachments/20080118/5ac33432/attachment.htm