[Chandler-dev] First feedback analysis

[Philippe Bossut]

Hi,

Thanks for doing this Heikki. It's great to see real data coming from 
users (reminder dogfooders: turn "Test/Start Logging..." on for the 
other user data gathering part... :) Thanks! )

Heikki Toivonen wrote:
> We have 14 tracebacks that have happened at least two times, the top
> traceback has been reported 775 times (please note that a report can
> actually include the same traceback several times). The three most often
> reported tracebacks all happened during OnIdle. I haven't yet filed bugs
> on these issues (need to search bugzilla first etc.)
>   

That's the scary part with that system: feeding the Bugzilla beast in a 
way that is smart (avoid dupes and repeat of old issues) and as complete 
as possible without flooding the system. Ideally, we'll need to do this 
automatically but I think we'll need a human gatekeeper (Bug Council?) 
no matter what so we avoid the "cry wolf" phenomena. Do you have "best 
practices" stories from your time at Mozilla?
> You can see the results here:
>
> http://wiki.osafoundation.org/bin/view/Journal/FeedbackAnalysis20060905
>
> This is currently all manual, but once we have some ideas what kind of
> data is useful to us we can automate the most frequent stuff.
>
>   
This is really interesting. Automating the stats though will be easier 
(as in "less controversial") than the here above mentioned Bugzilla 
automation.

Cheers,
- Philippe