[Chandler-dev] Re: Chandler doesn't start

[Grant Baillie]

Hi, Ray (and Dan)

Offhand, I'm not sure what's going on. However, looking at the  
screenshot, Chandler.app has clearly been copied into /Applications,  
so it's not a case of running it out of the .dmg(*).

To figure out what's going on, there's a log file that should have  
more information. To get it, go to the Finder, bring up the "Go To  
Folder..." dialog (in the "Go" menu), and enter the string

~/Library/Open Source Applications Foundation/Application Support/ 
Chandler/

Inside that folder will be a folder called XXXXXXX.default, where  
XXXXXXX is a string of random characters. Inside that folder will be  
a file called "chandler.log": if you could mail that back to me or  
Dan, we can try figure out more. You could also try moving aside the  
Chandler folder above (i.e. renaming it); that will cause Chandler to  
rebuild its database from scratch when relaunched.

Thanks,
--Grant

(*) So far as I can tell, the "cryptic error" advice applies to  
Chandler 0.4; it hasn't been a problem for me since then.

On 24 Aug, 2006, at 12:59, Dan Steinicke wrote:

> I've now gotten a second message from this user and he still can't  
> start Chandler.
>
> Would some developers look at this error and see if they can tell  
> whats going wrong?
> (error attached as an image)
>
> Dan
>
> Dan Steinicke wrote:
>> Hi Ray,
>>
>> Sorry you are having trouble with your Chandler install.   The  
>> error you sent looks like the cryptic error you get when you don't  
>> drag the Chandler app out of the .dmg disk image.  The  
>> instructions on the download page are:
>>
>> >>Download  to your desktop, double-click it, and it will unpack  
>> the Chandler application.
>> >>Drag the Chandler application icon to your desktop or somewhere  
>> else on your file system.
>> >>Next, double-click the Chandler application icon.
>> >>(If you try to doubleclick on the Chandler icon without copying  
>> it from the .dmg disk image, Chandler will give you a cryptic error.)
>>
>> We have made significant changes since the 0.6.1 release.  My  
>> recommendation would be to download the newer 0.7alpha3 release  
>> from here:
>> http://downloads.osafoundation.org/chandler/milestones/0.7alpha3/
>> Make sure you use the right download depending on whether you have  
>> an Intel mac or not.  (If you don't know choose 'About this Mac'  
>> from the apple menu)
>>
>> Let me know if you still have problems after trying this.
>>
>> Thanks for trying Chandler
>>
>> Dan